Create Customer Journey Maps with AI
Describe customer interactions—from awareness to purchase to retention—and AI produces a structured journey map highlighting emotions, touchpoints, and improvement opportunities.
Try Customer Experience Journey
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Current selected: User Journey
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Map Experiences in 3 Steps
Understand your customer’s perspective visually
Define Journey Stages
List customer behaviors, motivations, expectations, and interactions across each stage.
AI Creates Journey Map
AI generates a journey visualization showing user emotions, satisfaction levels, and moments of truth.
Improve Experience
Identify friction points, unmet needs, and opportunities to refine the customer experience.
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Customer Experience Tools
Visualize user behavior from start to finish
- Touchpoint Mapping
- Show every interaction point between the customer and your product, service, or brand.
- Satisfaction Scoring
- Color-coded experience levels help teams understand emotional highs and lows.
- Multi-Actor Journeys
- Include interactions involving customers, support teams, sales, product, or automated systems.
- Pain Point Identification
- Spot key drop-offs or negative experiences requiring attention.
Customer Journey FAQs
- How do I determine satisfaction scores?
Use data from surveys, customer interviews, support logs, behavioral analytics, or usability tests.
- Can I map B2B journeys?
Yes. B2B journeys often include multiple touchpoints across different roles—decision-makers, influencers, and end users.
- How detailed should each touchpoint be?
Focus on meaningful interactions that influence perception or decision-making. Avoid cluttering with overly granular steps.
- Can I map multiple personas?
Yes, but separate diagrams for each persona often provide clearer insights.
- How often should journey maps be updated?
Update regularly as your product evolves, new channels are added, or customer expectations change.
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